Frequently Asked Questions

The Basics of Marketmerry

Is Marketmerry free to use?

Yes, it is free to join and use Marketmerry. You simply need to register to create an account so you can start selling and buying. Marketmerry will only charge 5% off the price of the product after its successful sale.

What are the benefits of using Marketmerry?

On Marketmerry, you are able to buy and sell products in various conditions; Brand New, Opened/Unused, and 2nd Hand.

How do I sell something on Markertmerry?

You simply need to register to become a member, and you will then be able to start selling your products from your account dashboard. It is that easy!

What are the differences between Brand New, Opened/Unused, and 2nd Hand?

Products that are brand new come in its original seal or packaging. It has not been opened, tested or used in any way whatsoever. Opened/Unused products are those that have been unwrapped either for product testing, to apply accessories, or to attach/register warranties. 2nd Hand products are used products.

Does Marketmerry charge for sales?

Yes. Marketmerry charges 5% of all products for each successful transaction.

Marketmerry does not charge for shipping charges as all shipping charges and responsibilities fall on the sellers.

Is marketmerry safe?

A safe e-commerce platform requires all of us to play our parts to ensure a secure online environment. Follow safe buying and selling practices and processes.

Read our safe buying and selling recommendations here, Safe Buying & Selling.

What forms of payment are accepted?

The following are accepted forms of payment; Credit card, debit card, and Paypal. Marketmerry does not charge tax or service fee for all purchases.

Marketplace only deducts 5% off each successful product sale.

How do I pay for my order?

You may pay for your order at the shopping cart, where you will also get to review your selections before making payment.

Check all details correctly before making your payment.

What are the shipping costs?

Sellers are responsible for all shipping options and fees. Buyers will be able to view shipping options at the shopping cart before making payment.

Remember the 14-Day Transaction Hold; you must receive your order within 14 days or contact the seller for the delivery status.

What are my shipping options?

Each seller will have his own set of shipping options; but they may include Self-Pickup, Free shipping, Seller Own Shipping and Standard Shipping (Third party delivery company).

How long will it take to receive my order?

You should receive your order within 14 days. Please get in touch with your seller before the end of the 14 day timeline, or you may contact us at support@marketmerry.com.

Transactions automatically close after 14 days.

How long will it take to complete my order?

For buyers, you should receive your order within 14 days. If you have not, please contact the Seller for shipping status. For support, you may contact us at support@marketmerry.com.

For sellers, orders must be fulfilled within 14 days, including delivery.

Are there product warranties & guaranties?

As Marketmerry is an open marketplace; warranties and guarantees are the responsibilities of sellers. In the event the seller has failed to keep his commitment after committing to warranty/guarantee, his account may be suspended without further notice.

We highly recommend that buyers check with the sellers on their warranty policies before making any purchase. Use this platform in your communication to ensure safety, security, and fairness.

Is there a return policy?

This relies on individual sellers, the condition of the products, warranty commitments, and other factors.

Please communicate with the sellers on their return policy (if any). Refer to the product reviews for reference.

What if the seller fails in honoring warranties and return policies?

You may contact us at support@marketmerry.com and we may try to help both parties come to an agreeable outcome.

Please note that Marketmerry is not responsible for buyer and seller actions, and any final decision that we may take will be considered final. No appeals will then be entertained.

What is the best way to buy a product online?

Read the product description properly and be aware of the product conditions for sale. Refer to the product reviews if any, and communicate with the sellers when in doubt.

Communicate on our platform for added security.

When in doubt, avoid making the purchase but instead look for another seller. You may also report the product on sale by clicking on the Report button on the product page. If you need support, please contact support@marketmerry.com.

What is the best way to avoid scams online?

Pay for your purchases on our platform as all sellers and buyers have a 14-Day Transaction Process. This means that buyers must receive their orders within 14 days, and sellers will only be able to request for payment withdrawals after the 14 days. In the event you have failed to receive your order, please contact your seller for the delivery status.

For sellers, insist on making your transactions on our platform to protection yourself from scams.

For support, please contact support@marketmerry.com

Do not share your personal details. Your shipping address will only be made available to the seller after you have made payment.

What is your privacy policy?

You may read our Privacy Policy on here: Privacy Policy.

Please also do not forget to read through our Terms & Conditions: Terms & Conditions